Privacy Policy



Last modified: 16 September 2021



Susana Grau Batlle LLC (“Company” or We”, Us and Our”) respects your privacy and is committed to protecting it through Our compliance with this policy.

This policy describes the types of information We may collect from you, the user, or that you may provide when you visit the website (collectively, Our “Website” or “Site”) and Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Note For California Residents

If you are a California resident, please see Our supplemental section for information on your rights and how you may exercise these rights.


Note For EU Residents

If you are an EU resident, please see Our supplemental section for information on your rights and how you may exercise these rights. 


Please read this policy carefully to understand Our policies and practices regarding your information and how We will treat it. If you do not agree with Our policies and practices, your choice is not to use Our Website. You agree with this privacy policy and accept its terms and conditions when you agree to our Terms and Conditions. This policy may change from time to time (see Changes to Our Privacy Policy). Please check the policy periodically for updates.


Children Under the Age of 16

Our Website is not intended for children under 16 years of age.


Information We Collect About You and How We Collect It

We collect information by which you may be personally identified (personal information).

Below is the information that We may collect about you.




Identifiers and 80(e)

Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Source:  Directly from you, the user

Internet Data*


*We will not collect this information from EU Citizens.

Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Source:  Directly from you, the user, and automatically


Personal information does not include:

  • De-identified or aggregated consumer information.
  • Publicly available information from government records.


We collect this information:

  • Directly from you when you provide it to Us.
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies (unless you are an EU Citizen in which case we will not collect this information from you without your consent).


Information You Provide to Us 

The information We collect on or through Our Website may include:

  • Information that you provide when you create an account, sign up for emails, or make a purchase.
  • Records and copies of your correspondence (including email addresses), if you contact Us for any reason, for example, for purposes of customer support.

Information We Collect Through Automatic Data Collection Technologies  (does not apply to EU Citizens without consent)

As you navigate through and interact with Our Website, We may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to Our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information We collect automatically does not include personal information, but We may maintain it or associate it with personal information We collect in other ways or receive from third parties. It helps Us to improve Our Website and to deliver a better and more personalized service, including by enabling Us to:

  • Estimate Our audience size and usage patterns.
  • Store information about your preferences, allowing Us to customize Our Website according to your individual interests.
  • Provide targeted advertisements and market communications of possible interest to you.
  • Speed up your searches.
  • Recognize you when you return to Our Website.

The technologies We use for this automatic data collection may include cookies.

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of Our Website. Unless you have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies when you direct your browser to Our Website.

We use the following cookies to optimize your experience on our Site and to provide our services.




Used in connection with access to admin.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


Used to facilitate updating customer account information.


How We Use Your Information

We use information that We collect about you or that you provide to Us, including any personal information for legitimate business interests, which include:

  • To present Our Website and its contents to you.
  • To send you targeted messages, such as emails, special officers, updates, newsletters, and announcements.
  • To personalize your Our Website experience and to deliver informational content and product offerings relevant to your interests, including targeted offers and ads through Our Website, third-party sites, and via email or text message.
  • To provide you with information, products, or services that you request from Us.
  • To perform data analytics based on Our prospective and potential customers’ shopping history and viewing.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To market our products and services to you.
  • To improve the Our Website and Our products & services.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out Our obligations and enforce Our rights arising from any contracts entered into between you and Us, including for billing and collection.
  • To notify you about changes to Our Website or any products or services We offer or provide though it.

We may use the information We have collected from you to enable Us to display advertisements to Our advertisers' target audiences. Even though We do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


Sharing of Your Information

We may disclose aggregated information about Our users, and information that does not identify any individual, without restriction.

We may disclose personal information that We collect or you provide as described in this privacy policy for the following legitimate business purpose (collectively, “Business Purposes”):

  • To contractors, service providers, and other third parties We use to support Our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which We disclose it to them.
  • To provide you with special offers based on your purchase history with Us.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Us about Our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by Us when you provide the information.
  • With your consent.


Below is a brief illustration of how your personal information is disclosed to third parties.


Personal Information Category

Category of Third-Party Recipients

Business Purpose Disclosures


Identifiers and 80(e)

·       Service Providers

We do not sell your personal information.

Internet Data

·       Service Providers


We do not sell your personal information.


We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply Our Terms and Conditions:
  • If We believe disclosure is necessary or appropriate to protect Our rights, property, or safety or the rights, property, or safety of Our customers.


Choices About How We Use, Store, and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to Us. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

We store your personal information for as long as needed to fulfill our legitimate business purpose.  Unless you are an EU citizen, we will keep your data for two years and then reassess if such data should be retained. We securely store your data in a limited access cloud-based platform.

California residents may have additional personal information rights and choices. Please see For California Residents: Your California Privacy Rights for more information.

European Union residents may have additional personal information rights and choices. Please see For EU Residents: Your EU Privacy Rights for more information.


Accessing and Correcting Your Information

You may send Us an email at to request access to, correct or delete any personal information that you have provided to Us. We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect.


California residents may have additional personal information rights and choices. Please see For California Residents: Your California Privacy Rights for more information.


Supplemental For California Residents: Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your rights and explains how to exercise those rights should we meet the criteria of having the CCPA apply to Us.  Currently, the CCPA does not apply to us.


California Right to Know and Data Portability

You have the right to request that We disclose certain information to you about Our collection and use of your personal information over the past 12 months (the "right to know"). Once We receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), We will disclose to you:

  • The categories of personal information We collected about you.
  • The categories of sources for the personal information We collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom We share that personal information.
  • If We disclosed your personal information for a business purpose, what the disclosures for a business purpose are, and We will identify the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information We collected about you (also called a data portability request).


Right to Delete

You have the right to request that We delete any of your personal information that We collected from you and retained, subject to certain exceptions (the "right to delete"). Once We receive your request and confirm your identity, We will review your request to see if an exception allowing Us to retain the information applies. We may deny your deletion request if retaining the information is necessary for Us or Our service provider(s) to:

  1. Complete the transaction for which We collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of Our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform Our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Us.
  7. Comply with a legal obligation.
  8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from Our records and will direct Our service providers to take similar action.


Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

  • Calling Us at +1302 238 1838
  • Emailing Us at
  • Visiting


You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows Us to reasonably verify you are the person about whom We collected personal information or an authorized representative
  • Describe your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it.


Response Timing and Format

We will confirm receipt of your request within ten (10) business days.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If We require more time (up to another 45 days), We will inform you of the reason and extension period in writing.

If you have an account with Us, We will deliver Our written response to that account. If you do not have an account with Us, We will deliver Our written response by mail or electronically, at your option.

Any disclosures We provide will only cover the 12-month period preceding Our receipt of your request. The response We provide will also explain the reasons We cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If We determine that the request warrants a fee, We will tell you why We made that decision and provide you with a cost estimate before completing your request.



We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, We will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, We may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels.


Supplemental For European Union Residents: Your Privacy Rights as a Data Subject

If you are an EU resident, the General Data Protection Regulation (GDPR) provides you, the data subject, with specific rights regarding your personal information. This section describes your rights and explains how to exercise those rights:

EU Resident’s Right of Access

Companies, including Us, must tell you which of your data is being collected, how the data is being used, how long it will be stored, and what data will be shared with third parties.

EU Resident’s Right of Access

Companies, including Us, must provide you with a copy of your personal data collected and stored.  We will strive you provide you such information within a one month period of the request date.

EU Resident’s Right to Erasure

Companies, including Us, must delete your personal data in certain circumstances, such as when the data is no longer necessary.

EU Resident’s Right to Restrict Processing

Rather than requesting that we delete your data, you may impose limits on how your personal data is used. 

EU Resident’s Right to Data Portability

Companies, including Us, must

EU Resident’s Right to Object

You may stop us from processing your personal data by objecting to the processing of your personal data.  However, we may able to override such right if we have a compelling legitimate ground to continue with the processing.

EU Resident’s Right Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing.  Note:  we do not make any decisions based solely on automated processing.


Data Security

The safety and security of your information also depends on you. Where We have given you (or where you have chosen) a password for access to certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We do Our best to protect your personal information, We cannot guarantee the security of your personal information transmitted to Our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Changes to Our Privacy Policy

It is Our policy to post any changes We make to Our privacy policy on this page. If We make material changes to how We treat Our users' personal information, We will notify you through a notice on the Website or App home page. You are responsible for ensuring We have an up-to-date active and deliverable email address for you, and for periodically visiting Our Website and this privacy policy to check for any changes.


Contact Information

To ask questions or comment about this privacy policy and Our privacy practices, contact Us at:

Susana Grau Batlle LLC

8 The Green

Suite #12244

Dover, DE 19901


or via Phone: +1 (302) 238-1838